Support
We're here. Briefly.
Most things are answered below. For everything else, email us. A human reads it, usually within a day or two.
Contact
Email hello@unfailable.app. Include your iPhone model and iOS version if something isn't working. Please don't include anything you'd rather we didn't see; we'll never ask for passwords or payment details, because we don't have accounts or payment details.
Restore purchases
If you've bought Pro or a Single Seal and it isn't showing, for example on a new phone:
- Open Unfailable.
- Go to Settings inside the app.
- Tap Restore Purchases.
Make sure you're signed in with the same Apple ID you used to buy it. Restoring is free and can be done as often as you like. A Single Seal that has already been used on a proof stays on that proof.
Seal a wish that saved unsealed
Open the proof and tap Seal it now. It uses a free seal if one is available, a Single Seal if you have one, or offers both options and Pro. Your first proof is always sealed.
Cancel a subscription
- Open Settings on your iPhone.
- Tap your name at the top, then Subscriptions.
- Tap Unfailable, then Cancel Subscription.
You keep Pro until the end of the period you've paid for. Cancelling during the free trial means you won't be charged. Lifetime has nothing to cancel.
Refunds
Purchases are processed by Apple, so refund requests go to Apple at reportaproblem.apple.com. We can't issue refunds ourselves.
Quick answers
No. It's a novelty, not a financial instrument. The Reserve Bank of Universe does not exist, has no branches, and will not honour it. Please don't take it to a real bank. They've seen it before.